Category: In-depth with an Employee
SPECIALIST SPOTLIGHT: Steve’s Passion for Improving People’s Lives Every day!
This month we decided it long overdue to spotlight one of our valued team members. Well, they are all valued but this month we feel compelled to share Steve’s story. Steve has been with our team as a Hearing Specialist now for 4 years. What makes him so special is each and every day he looks forward to the ability to greatly improve the lives of the people he helps. He states, “The perfect day is most definitely to have someone to help sitting with me at the HAC every hour of the day!!”
“I’M GRATEFUL FOR ALL THAT I HAVE BEEN BLESSED!”
Steve undeniably accredits his long-term success and his favorite part of working at Lucid Hearing to the support from his Direct Managers (DM), General Managers (GM), and the entire support staff at corporate headquarters.
Over the past 4 years, Steve has had many many memorable experiences with providing hearing assistance and helping numerous people Hear Better. He shared a few of these experiences with us.
“WE GOT OUR DAD BACK!”
“The family of I gentleman I helped hear better from this last spring just before Easter came in as a whole [family] at his one-week checkup super thrilled because “We got our Dad back!” Super cool to say the least!
Steve could spend all day explaining all day why he got into this line of work, but the biggest reason is his desire to help people. He goes on to describe a recent experience where a man who, “…only had one usable ear.” And this usable ear had a severe and profound loss with very poor discrimination (word recognition). He goes on to explain all communication between him and his wife was all but lost. Immediately upon fitting him and after only a few words spoken by his wife, they both began to cry tears of job which he declares is, “Exactly what this job is about!”
“IT IS RECIPROCAL”
Helping people, comforting people in need and striving to utilize the best strategies for optimal health is normal practice for Steve. Steve believes Lucid’s unique product line and approach addresses hearing assistance and augmentation in a unique and compelling way. Lucid’s revolutionary technology and commitment to providing first-time users to experienced users quality service. From the initial screening to one’s unique fitting needs, through our continued service proves Lucid Hearing’s “dedication to making sure each and every patient receives the value they deserve.” Steve is humbled by the value and assistance he brings to his patients. Equally, he notes, “it is reciprocal.” His patients bring joy and an ultimate sense of fulfillment to his life.
JOYS OF THE JOB
Steve has noticed hearing assistance and hearing aids change the impaired and their families’ lives for the better. One of the many joy’s of his job is watching the profound change that takes place from start-to-finish from life before being tested to receiving the benefits of wearing our products! The life-changing improvement and all around the improvement of the overall quality of life is no doubt one of the best pars of his job. “The most important benefit to a dedicated fitting is when the patient’s ability to maintain and improve relationships with family and friends is accomplished because of our products and our dedication.”
Often, Steve explains, “one of the biggest surprises is when they realize they have a loss and it isn’t because other people are mumbling.” He goes on to describe once they experience a product demonstration they quickly hear and are able to fully understand what and how much they have been missing out on and exactly how their life can be improved!
When Steve is not helping his patients hear better, he enjoys spending time in the garden learning and eating healthy. We are lucky to have Steve’s expertise, loyalty, and his dedication on our team!
The Intersections Between Audiology and Government
Beverly G., Ph.D., is an Audiologist and Life Improvement Specialist at Lucid Hearing. We’re lucky to welcome her to the team: she’s been with us for about 3 months, but she is bringing 40+ years of experience as an audiologist to her work at Lucid!
Beverly became an audiologist at a young age. She took the responsibility of helping people hear better very seriously from the beginning of her career. Here are just a few of the things Beverly has already accomplished in her career:
- Chairing the national committee that created the model licensure for audiologists in the country
- Authoring Ohio legislation which still exists today requiring every Ohio birth hospital to screen newborns for hearing loss
- Providing home-care audiology for over 20 years helping travel-challenged elderly individuals have the opportunity to hear better.
And that’s not all!
Just last year, Beverly was a candidate for Congress! Most of her days were spent in the inner cities, meeting with families, and learning about their conditions and needs. She traveled throughout her district giving speeches and meeting with elected community leaders. Her family continues to be engaged in these inner city communities in 2017.
“Can’t Beat This!!!!”
Beverly’s favorite part of working at Lucid so far is: “Helping People Hear Better.” She enjoys taking her 40+ years of experience as an audiologist along with her own experiences with hearing loss and transferring her knowledge and enthusiasm for successful hearing to members who are struggling with hearing loss. In her first 60 days, she has helped 19 people Hear Better. Members are returning to the Club for check ups with her and her team, and the members are reporting great successes in their new lives–“Can’t beat this!!!!” says Beverly!
In her work as an Audiologist and Life Improvement Specialist, Beverly works with members to understand their own hearing loss and emphasizes how simple and easy it is to really get your life back. As Beverly explains, treating hearing loss eliminates the struggle to communicate, reduces one’s depression, and avoids memory loss issues–the perfect trifecta.
Comparing Lucid Technology
Here’s what Beverly has to say about Lucid Hearing’s technology: “Our linear technology is amazing. I can look absolutely everyone who I test in the eye, and tell them for a fact, that in my 40+ years of providing audiology services in Cleveland and Northeast Ohio, I have never been able to sell a better product, at a better price, with such comprehensive warranty and insurance coverage. Yes, some other stores and outlets may offer a slightly lower price point, but the level of our value for our price point does not exist anywhere else.”
A Family at Work and at Home
Beverly has been a Sam’s Club member for over 25 years, so getting a job with Lucid felt like “getting a job at home.” She knows where most things are located in the store, and she especially likes to have friendly relationships with all the other employees at the Sam’s in Oakwood Village.
When Beverly isn’t writing legislation, running for Congress, or working with Lucid Hearing as an Audiologist and Life Improvement Specialist, she is spending time with her husband, Michael. They have been married for 48 years, and, as Beverly says, “that’s a long time to hang around your best friend.” Beverly and Michael have kids and grandkids who she loves spending time with.
Beverly feels very lucky that her age does not prevent her from having an opportunity to continue Helping People Hear Better in 2017 and beyond! She might feel lucky, but we feel luckier to have such a great Audiologist and Life Improvement Specialist on board! She is just another example of our truly outstanding employees!