SPECIALIST SPOTLIGHT: Steve’s Passion for Improving People’s Lives Every day!
This month we decided it long overdue to spotlight one of our valued team members. Well, they are all valued but this month we feel compelled to share Steve’s story. Steve has been with our team as a Hearing Specialist now for 4 years. What makes him so special is each and every day he looks forward to the ability to greatly improve the lives of the people he helps. He states, “The perfect day is most definitely to have someone to help sitting with me at the HAC every hour of the day!!”
“I’M GRATEFUL FOR ALL THAT I HAVE BEEN BLESSED!”
Steve undeniably accredits his long-term success and his favorite part of working at Lucid Hearing to the support from his Direct Managers (DM), General Managers (GM), and the entire support staff at corporate headquarters.
Over the past 4 years, Steve has had many many memorable experiences with providing hearing assistance and helping numerous people Hear Better. He shared a few of these experiences with us.
“WE GOT OUR DAD BACK!”
“The family of the gentleman I helped hear better from this last spring just before Easter came in as a whole [family] at his one-week checkup super thrilled because “We got our Dad back!” Super cool to say the least!
Steve could spend all day explaining all day why he got into this line of work, but the biggest reason is his desire to help people. He goes on to describe a recent experience where a man who, “…only had one usable ear.” And this usable ear had a severe and profound loss with very poor discrimination (word recognition). He goes on to explain all communication between him and his wife was all but lost. Immediately upon fitting him and after only a few words spoken by his wife, they both began to cry tears of job which he declares is, “Exactly what this job is about!”
“IT IS RECIPROCAL”
Helping people, comforting people in need and striving to utilize the best strategies for optimal health is normal practice for Steve. Steve believes Lucid’s unique product line and approach addresses hearing assistance and augmentation in a unique and compelling way. Lucid’s revolutionary technology and commitment to providing first-time users to experienced users quality service.
From the initial screening to one’s unique fitting needs, through our continued service proves Lucid Hearing’s “dedication to making sure each and every patient receives the value they deserve.” Steve is humbled by the value and assistance he brings to his patients. Equally, he notes, “it is reciprocal.” His patients bring joy and an ultimate sense of fulfillment to his life.
JOYS OF THE JOB
Steve has noticed hearing assistance and hearing aids change the impaired and their families’ lives for the better. One of the many joy’s of his job is watching the profound change that takes place from start-to-finish from life before being tested to receiving the benefits of wearing our products!
The life-changing improvement and all around the improvement of the overall quality of life is no doubt one of the best pars of his job. “The most important benefit to a dedicated fitting is when the patient’s ability to maintain and improve relationships with family and friends is accomplished because of our products and our dedication.”
Often, Steve explains, “one of the biggest surprises is when they realize they have a loss and it isn’t because other people are mumbling.” He goes on to describe once they experience a product demonstration they quickly hear and are able to fully understand what and how much they have been missing out on and exactly how their life can be improved!
When Steve is not helping his patients hear better, he enjoys spending time in the garden learning and eating healthy. We are lucky to have Steve’s expertise, loyalty, and his dedication on our team!