Post Purchase Care
Information you need to get started with your hearing aids, proper care and maintenance, and tips on how to use all of the features with the Lucid Hearing app.
Available in person, phone call, chat, video!
We're here to help you!
We offer lifetime support of your hearing aids! This includes free cleanings and adjustments, just make an appointment or stop by for any help you might need. Cleanings will help keep your hearing aids performing at their best.
Visit us annually for your next hearing test to ensure your hearing aids are adjusted to any changes in your hearing. We want your hearing aids to sound the best for you for years to come.
Prior to your scheduled follow up appointment, please contact your Hearing Aid Center if you have any questions or concerns.
Getting started with your Hearing Aids
The First Week
Wearing hearing aids can take some time to get used to - that's normal. Over time you may have grown accustomed to not hearing all the sounds you should, the great news is now you can! It can feel stimulating, but allow patience for this new improvement in your life.
Give your hearing aids a chance, they are designed with years of research and development and fit specifically to your hearing loss to improve your understanding of speech.
While your hearing aids might not sound like you used to hear, the good news is that you are hearing! It might take some time to get used to hearing the way you are able to hear now, but give yourself some time to adjust. Your voice might sounds different to you, to get used to hearing yourself read out loud a few times a day. You may start hearing things you enjoy listening to like the birds chirping and the door bell, but you might also hear sounds you aren't used to hearing like chewing and the dishwasher. While you are wearing your new hearing aids remember that some listening environments are easy than others to hear in. Hearing someone at your dining table and at a noisy restaurant are going to be different, be sure to face the person you're speaking with and become acquainted with how you're now hearing.
Take notes of situations you heard well and those that were challenging, and share these with your specialist at your follow up.
What to expect
The next three to four weeks
Now that you've been wearing your hearing aids daily, expect sound to become more natural. Your brain and ears are starting to process the sounds they've missed.
Expect your hearing aids to improve your hearing but not to make it perfect. Even the best technology and programming cannot resemble normal hearing. But the good news is that it can do a lot to improve your abilities to hear.
Remember unpleasant sounds like utensils on plates, and the crinkling of a plastic bag are heard by everyone, including those with normal hearing. You'll get used to hearing these sounds again.
Since you've gotten used to wearing your hearing aids, learn how to get more from them with our extended features of bluetooth streaming, and LucidShape.
First, be sure to check mobile phone compatibility, as our hearing aids are compatible with newer phones and those with Android streaming for hearing aid devices.
Pairing the device
- Please use the Bluetooth Pairing guide for your device, available in iPhone and Android.
How to adjust frequencies (press, hold, and drag):
- Drag up to increase volume/sensitivity of selected frequency.
- Drag down to decrease volume/sensitivity of selected frequency.
- Sound/Speech is too sharp or tinny→ Decrease 6000Hz
- Sounds like water running or dishes clanging are bothersome→ Decrease 3000Hz
- If speech is not clear enough (Speech intelligibility of vowels)→ Increase 1000-2000Hz
- If speech is not clear enough (Speech intelligibility of consonants) → Increase 4000Hz
- Own voice sounds too loud, plugged up, or like head is in a barrel → Decrease 250-500Hz
- Sounds are lacking fullness and deeper bass tones→ Increase 250-500Hz
Note: If LucidShape is showing up out of scale or not fitting your screen correctly, please go to your phone Settings> Display & Brightness > Text Size > Make sure the slider is set to the middle. This will adjust the view to fit on your screen correctly (iPhone).
Helping those in your life with hearing aids.
Tips for Loved Ones & Caregivers
Hearing loss is hard for everyone, but mostly for the one with hearing challenges. Remember to be patient and encouraging as your loved one works through the transition of better hearing. Hearing aids don't provide perfect hearing and over time they could have forgotten certain sounds, those will take time to remember hearing and processing. For the most success in conversations, be in the same room as the person wearing hearing aids and speak while facing them.
Keep your hearing aids performing at their best
Maintenace and Care of your Hearing Aids
Regular cleaning will keep your hearing aids functioning at their best. Please use the below as a recommendation for how to best care for your hearing aids.
- Wipe down your hearing aids and remove any wax or debris 1x to 2x per week
- Change ear tips 1x to 2x per month
- Remove and replace the wax guards 1x to 2x per month
- Replace receiver 1x per year
- Keep hearing aids dry - use hearing aid dryer 1x per week
All supplies are available on our website for purchase.