What personal information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. The disclosure of personal information is within your control. We do not collect any personal information unless you provide it to us, and you should not provide any information that you do not want to be accessed or disclosed.
When ordering or registering on our site, you may be asked to enter or provide your name, e-mail address, mailing and billing address, phone number, and credit or debit card information. It is purely within your discretion as to whether or not to provide personal information. Personal information should not be provided about any person other than the individual using this website.
Why do we collect personal information?
We collect your personal information in an effort to ensure that we provide you with excellent customer service. It also allows us to communicate with you about offers, promotions, and other marketing programs and news that may be of interest to you.
What do we use your information for?
Any of the information we collect from you may be used to:
Improve customer service
The information you provide helps us to more effectively respond to your customer service requests, provide personalized content, and support website needs such as security.
When you purchase a Lucid Hearing product, we ask for certain personal information in order to complete the transaction. This information will include your name, telephone number, mailing and billing address and credit or debit card number and related information. This information is necessary to fulfill your orders, bill for the transaction, communicate with you about your order, and for marketing purposes. To address any problems we encounter when processing your order, your personal information may be used to contact you.
Your personal information will not be sold, exchanged, transferred, or given to any other party for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service you requested.
Keep in touch
The phone number and email address you provide may be used to communicate information to you, respond to your inquiries, and address requests or questions.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Outside parties do not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, prevent fraud, defend legal claims, or protect the rights, property, or safety of ourselves or others. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses on our behalf. We may also transfer your personal and non-personal information, as reasonable, to our affiliate entities, to complete transactions with you, or if we undergo an acquisition or merger. We urge you to review the Conditions of Use on our website for further information on how we may use any voluntary disclosures that you may make on or through the website, such as reviews, comments, ratings, testimonials, and other such communications.
Automatic Collection of Information
Technical information may be automatically gathered and stored about users of the website as reasonable and necessary to administer the website and provide positive website interaction. Such information may include, without limitation, IP addresses, date/time of access, pages viewed, browser and/or operating system, network and device used to access the website, URL address of referring page, actions taken on the website, and other such information of a technical nature. Technical information is generally used and may be shared to help us improve user interface, track problems, improve interaction, and maintain security.
The website may offer social sharing features or other integrated tools, which let you share actions you take on the website with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third parties that provide the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act which allows California residents to obtain certain information about how their personal information is shared with third parties. We allow website users to opt in or opt out of sharing of their information with third parties for marketing purposes. Please see the “Opt Out” section below for instructions on how to opt out of having your information shared with third parties for marketing purposes. Further, you may contact us to learn more about sharing of personal information or to review and request changes to your personal information by utilizing the information provided under the “Contact Us” section below.
Children’s Online Privacy Protection Act Compliance
Our website, products and services are all directed to people who are at least 18 years old or older. We do not intend to contact, solicit or collect personal information from anyone under the age of 18, nor is this website to be used for such purpose. We comply with the Children’s Online Privacy Protection Act and its accompanying regulations to protect the privacy of children. If we receive any such information pertaining to children, we will, upon being notified of the occurrence, delete the information from our possession. To notify us of our receipt of information by or about children, please contact us utilizing the information provided under the “Contact Us” section below.
We are committed to the security of the personal information you provide to us. We have implemented technical and other measures to protect the information you provide to us. No security measures, however, are perfect, and we cannot guarantee complete security for your personal information. By using this website, you assume the risks of unauthorized interception associated with use of the internet.
Third Party Websites
Terms and Conditions
You are free to tell us that you do not wish to receive any marketing communications from us. Please contact us at 1-800-785-6052 or firstname.lastname@example.org to stop receiving any messages sent by us. We will only be able to stop messages sent by us and will not be able to remove your information from any third parties with whom information was previously shared.
14301 FAA Blvd.
Ft. Worth, TX 76155
Phone Number: 1-800-785-6052
Fax Number: 1-888-281-7229