Returns Policy | Lucid Hearing

Policy:

Although we are sure you will be pleased with your Lucid Hearing purchase, there may be a need to return your purchase. Proof of purchase may be required.

OTC hearing aids purchased at LucidHearing.com can be returned within 60 days of receipt for a full refund. If purchased through any of our hearing centers in Sam’s Club, you can do so within 90 days and receive a refund. If purchased through other retailers, Lucid Hearing Aids are risk free with a 1- year warranty and a 60-day manufacturer return period. Individual retailer return periods may vary.

Non-hearing aid items (accessories, hearing protection, TV HearGear etc.) purchased at LucidHearing.com may be returned within 30 days of receiving them for a full refund.

If you need to send your product back to us, please use the original manufacturer’s packaging and ensure it is in new condition.

Prior to returning an item, please contact one of our Customer Solutions Team Members at 800-785-6052. They will provide you with a Returned Merchandise Authorization (RMA) number and steps to processing your return. Any returns received without an RMA number will not be processed or refunded.

When we receive and inspect the return, a refund or credit will be issued. Refunds are credited back to the original form of payment used for purchase within 5-7 business days.

Shipping charges are only refunded if the return is a result of an error by Lucid Hearing or damage during shipping. Proof of error and/or damage required.

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NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

Eligibility: This Campaign (this “Campaign”) is open only to those who sign up at the lucidhearing.com/giveaway and who are 18 as of the date of entry. The Campaign is only open to legal residents of The United States or America and is void where prohibited by law. Employees of Lucid Audio, LLC (“Lucid Audio”), its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.
Agreement to Rules: By participating, the Contestant (“You”) agrees to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Lucid Audio, LLC as final and binding as it relates to the content of this Campaign.
Campaign Period: Entries will be accepted online starting on October 21, 2023 12:01 AM CDT and ending October 22, 2023 11:59 PM CST. All online entries must be received by October 22, 2023 11:59 PM CST
How to Enter: The Campaign must be entered by submitting an entry using the online form provided at lucidhearing.com/giveaway. The entry must fulfill all Campaign requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Lucid Audio. You may enter only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If You use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of Lucid Audio.
Prizes: The Winner of the Campaign (the “Winner”) will receive Lucid Hearing High Fidelity Hearing Protection with a retail value of $99. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Lucid Audio. No cash or other prize substitution shall be permitted except at Lucid Audio’s discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. Acceptance of prize constitutes permission for Lucid Audio, to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation unless prohibited by law.
Odds: The odds of winning depend on the number of eligible entries received.
Winner Selection and Notification: Winner will be selected by a random drawing under the supervision of Lucid Audio. Winner will be notified by email within five (5) days following selection of Winner. Lucid Audio shall have no liability for Winner’s failure to receive notices due to spam, junk email, or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within 14 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT LUCID AUDIO‘S SOLE DISCRETION) WILL RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
Rights Granted by You: By entering this content (e.g., photo, video, text, etc.), You understand and agree that Lucid Audio, anyone acting on behalf of Lucid Audio, and Lucid Audio’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the world, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes. without any further compensation, notice, review, or consent.
Terms & Conditions: By entering the Sweepstakes you agree to receive email/ marketing material from Lucid Audio and its subsidiaries. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the email. Lucid Audio reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorized human intervention, fraud, or other cause beyond Lucid Audio’s control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case, Lucid Audio may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Lucid Audio. Lucid Audio reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Terms & Conditions. Lucid Audio has the right, in its sole discretion, to maintain the integrity of the Campaign, to void votes for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such an attempt be made, Lucid Audio reserves the right to seek damages to the fullest extent permitted by law.
Limitation of Liability: By entering, You agree to release and hold harmless Lucid Audio and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.
Disputes: THIS CAMPAIGN IS GOVERNED BY THE LAWS OF THE UNITED STATES OF AMERICA AND TEXAS, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Texas having jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). Participant further waives all rights to have damages multiplied or increased.
Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Lucid Audio’s website. To read the Privacy Policy, https://lucidhearing.com/privacy-policy// click here.
Sponsor: The Sponsor of the Campaign is Lucid Audio 14301 FAA Blvd, Suite 105 Fort Worth TX 76155.