I sent an email to Lucid today over a minor issue. In less than 5 minutes, a very nice represented from Lucid called, and solved it! Thank you so very much!
Purchased rechargeable Lucid hearing aids on 1/28/23 from Sams Club. Left rechargeable battery died in 7 months, right rechargeable battery died in 8 months. Turn around time for replacements is over 2 weeks. Not acceptable. Prior Phonak rechargeable batteries lasted over 7 years. I would rate the Lucid hearing aid batteries no higher than a 2. Turn around time also rated a 2. Very disappointed in the workmanship.
I purchased mine in December 2021. All the adjustments did was amplify the sound. ALL sounds. Then the iPhone app was created. It took several times to get the app working properly. Now I can amplify the sounds. Wow, this is what hearing aids do? I could have saved some serious money by getting some Bose in-ear sound amplifier. Bottom line, I don’t use them, the thin wire tickles the ear canal and is annoying. Kind of a scam promoted by Sam’s Club. I tried to return them during the first 90 days, but the salesman was really pushing me to not return them. They set in the case on my nightstand. I don’t think I have even used one “card” of batteries. RUN AWAY!
The staff is great no problems there. But left aid to me.. is not working so well. I've adjusted a few times myself.. just seems not up to par.. thx
Presently using over-the-ear pair purchased June 2022. Have worn CIC's for several years previously bu was informed that they no longer an meet my needs so was talked into a OTC pair, which I hate. I wear my hearing aids th entire day and since, my ears are close to my head, fitting an OTC in back of them hurts over several hours of wearing them. Especially when I have to wear glasses these also. To alleviate the problem I wear glasses higher on my head, which they are not supposed to be worn in that position.
Additionally, sometimes the inner ear part gets inserted too deeply, irritating my ear canal & distorting the hearing. I have to pull the wire out a bit to get normal hearing and try to balance hearing in both ears.
Hearing aids are ok, Bluetooth is terrible, The HA's will not stay connected to my phone. That was the feature I liked most about them. I hope you will have a fix for this soon.
They disconnect from my IPhone on a regular basis. Have to remove, turn off and then restart to sync . Annoying.
I have had 2 pair of Lucid,hearing aids. I would give both pair a 3 star review. I have had trouble hearing with these hearing aids. Even after getting them adjusted many times. Both pair would not pair with my phones. I am always told it is my phone, not the hearing aid software. Being I am 8000.00 dollar invested in Lucid I feel I have no other choice as to stay with these.
They can be annoying with a lot of squeal I own a bird picture of his yell makes a high frequency squeal, which is very annoying. The Bluetooth can pop in when you don’t want to. Specially in a vehicle competes for the car and the hearing aids it’s very annoying at times just annoying squeals randomly for the money paid and told what they would do high-performance I just don’t agree battery life seems to be good. If you fully let it charge from the base unit and not while it’s plugged in made that mistake end the batteries were dead 3/4 of the way through the day which was rough when I really needed them would really like it if they were more discrete, the wire going from the base unit into the air can be seen and I’ve been asked by friends what’s that who didn’t know I wore hearing aids until they seen the wire they should be flesh color and to closer, fit to the ear tighter in to the ear lay flat also the piece that assists in holding the earpiece into the air canal has broke a couple times in the short time I’ve owned it. Yes, they replaced it free, but it was an inconvenience to have to go to Sam’s Club and get it done was told it was a common problem. Also when I got my hearing aids from Sam’s, I got the charging case to two hearing aids a few earwax tools, but did not receive the rest of the items as different size earbuds was not included. I thought they should be since I paid so much money.
I get a lot of DSP artifacts. Music quality is poor. I have not been able to get a proper fit for my left ear despite multiple trips to the audiologist, but right ear fits OK (I am not new to aids and have not had a fit problem in that ear before). Bluetooth performance is terrible - frequently when streaming one ear drops out and I have to power cycle them both to get them sync'd up again. I'm thinking of turning them back in before my 90 day period is up.
I paid $1806.95 for same hearing aids at Sam's club by your company. Why did I have to pay so much more?
The rechargeable batteries don't last the 18 hours the advertise... I'm lucky to get 12-14 and that's if I use NO Bluetooth throughout the day... it's less if I use any Bluetooth. I had the batteries replaced so it wasn't that...
I have worn hearing aids for 15 years. I thought I would give these a try and am very disappointed. The service was good and the technician was good but the fidelity of the aid itself is in need of a lot of improvement. To make matters worse, they have a built in clipping feature where if the background sound is very high I totally shuts the aids down. A great feature for shooting or other loud environments but down right embarrassing for every day use. I finally had to go back to my old set for now. $4,700.00 wasted. I'll keep them for a backup in case I lose my old ones.
I wrote my first review some weeks back, but it doesn't show up. Anyway, I was going to give an update anyway. The hearing aids themselves are awesom. I'm hearing things I hadn't heard in years, and didn't realize they were gone. Like crickets! However the app leaves me a bit frustrated at times. They continue to drop off of bluetooth connection with my smartphone. I have discovered a few workarounds to reconnect, but they disconnect several times a day. I am required to turn off bluetooth and then reconnect quite often. The directional microphones don't do as well as I had hoped. Noisy environments are still noisy, and the sounds behind me are just as loud as those in front of me. Lucid Shape doesn't save the settings when restarting again in the morning, even after I hit "save." The settings go back to default. Stiil, all in all, I don't plan to return them. The advantages outweigh the frustrations.
For the price of these I thought they’d be at least worth a try. I am pleased to say that they really are great! Super small and easy to use and the sound is great. No unit is perfect and so it is noisy in a windy environment and chewing food sounds like thunder, but other than that they’ve been great. I would love to see Bluetooth added to them but that would of course hack up the cost. I also have a pair of in the ear hearing aids, from a leading brand, that were purchased through an audiologist and I don’t wear them since I can’t stand the sound. My Enlite’s (at probably 1/10th the cost!) are superior in my opinion. Highly recommend!
Mary was professional and attentive. She was very knowledgeable. She guided me through how to care for and use my hearing aids. I appreciate the time she spent with me.
Can’t get thru ! Have had some issues with hearing !
Please go to your closest Sams Club and if you choose you can pay a $199 program fee where they will do everything for you and help you with anything you may need.
I received my Engage Rechargeable hearing aids over two weeks ago. I'd Love to give them 5 stars, but...The aids themselves work better than expected. I hear crickets again! I'm hearing things I didn't realize were gone for so long. But the app needs a great deal to be desired. Constantly unpairing from my android 13 system phone. It used to ask me to repair, then remove both batteries, and repair again. I've since found a workaround for this, but too long for this review. All said, the hearings aids are 5 star. The app, is about a 2 star. It just doesn't work as designed. I will keep the hearing aids, as, like I said, I've configured workarounds. If the app worked better, these units might be worth over $1000. A call to customer cupport only had a wait time of less than a minute, but fixed nothing.
How could I be so trusting and stupid to believe the garbage about these expensive hearing aids. Another senior scam.
Way overpriced, $5,000! Sales rep pushed the overpriced aids and never presented the less costly ones. Constant feedback squealing, Sam's rep very little experience who's in the store one day a week. As a life-long Sam's customer this problem really cheapens the store.
One star.
Do NOT get these hearing aids. They are touted as amongst the best...Bull Butter. I put on Pandoria to listen to music. All is good.....then I slip my phone into my pants pocket...then I get mono sound either in my left ear or my right ear...then the app shuts down! My phone can't be more than 18" away from the "aids" to work properly, it also quits when I put the phone into my pants pocket. The same holds true when having a conversation on the phone! My bottom line is don't waste 3 to 5 thousand dollars on these hearing aids. They are marginally better (maybe) than OTC hearing aids. Bummer for me, hopefully not for you!!
what a mess, all I can do is listen to excuses as to why fifteen hundred hearing aids are my problem because I can only hear what is behind me. The speech receptors are in the wrong place. In order to hear I have to place the receptors in front of my ears. What a horrible mess.
Bill was courteous and competent. We highly recommend him at the Wilmington, NC Sam's Club.
Expected a better product for the price. These are double the price then my first pair and they are very uncomfortable to wear. They squeal a lot and its disruptive during class and clinics. Clearity isnt the greatest. Everything has more of an electronic undertone then my first pair by Costco. Might return them during the 90 day trial.