Testimonials

Based on 496 reviews
81%
(403)
6%
(30)
6%
(29)
4%
(20)
3%
(14)
M
Lucid Hearing
Michael
World record support!

I sent an email to Lucid today over a minor issue. In less than 5 minutes, a very nice represented from Lucid called, and solved it! Thank you so very much!

T
Lucid Hearing
Tom Brown
Poor battery life

Purchased rechargeable Lucid hearing aids on 1/28/23 from Sams Club. Left rechargeable battery died in 7 months, right rechargeable battery died in 8 months. Turn around time for replacements is over 2 weeks. Not acceptable. Prior Phonak rechargeable batteries lasted over 7 years. I would rate the Lucid hearing aid batteries no higher than a 2. Turn around time also rated a 2. Very disappointed in the workmanship.

Not really great; especially for $4000 - Not really a 1 star - more like ZERO

I purchased mine in December 2021. All the adjustments did was amplify the sound. ALL sounds. Then the iPhone app was created. It took several times to get the app working properly. Now I can amplify the sounds. Wow, this is what hearing aids do? I could have saved some serious money by getting some Bose in-ear sound amplifier. Bottom line, I don’t use them, the thin wire tickles the ear canal and is annoying. Kind of a scam promoted by Sam’s Club. I tried to return them during the first 90 days, but the salesman was really pushing me to not return them. They set in the case on my nightstand. I don’t think I have even used one “card” of batteries. RUN AWAY!

D
Lucid Hearing
Doug Sullenger
Djsulle

The staff is great no problems there. But left aid to me.. is not working so well. I've adjusted a few times myself.. just seems not up to par.. thx

L
Lucid Hearing
Lelia Barnhardt
hurts ears

Presently using over-the-ear pair purchased June 2022. Have worn CIC's for several years previously bu was informed that they no longer an meet my needs so was talked into a OTC pair, which I hate. I wear my hearing aids th entire day and since, my ears are close to my head, fitting an OTC in back of them hurts over several hours of wearing them. Especially when I have to wear glasses these also. To alleviate the problem I wear glasses higher on my head, which they are not supposed to be worn in that position.

Additionally, sometimes the inner ear part gets inserted too deeply, irritating my ear canal & distorting the hearing. I have to pull the wire out a bit to get normal hearing and try to balance hearing in both ears.

Poor Bluetooth

Hearing aids are ok, Bluetooth is terrible, The HA's will not stay connected to my phone. That was the feature I liked most about them. I hope you will have a fix for this soon.

J
Lucid Hearing
Jim Lamb
Some issues

They disconnect from my IPhone on a regular basis. Have to remove, turn off and then restart to sync . Annoying.

J
Lucid Hearing
Jane Forsythe
Only Fair

I have had 2 pair of Lucid,hearing aids. I would give both pair a 3 star review. I have had trouble hearing with these hearing aids. Even after getting them adjusted many times. Both pair would not pair with my phones. I am always told it is my phone, not the hearing aid software. Being I am 8000.00 dollar invested in Lucid I feel I have no other choice as to stay with these.

Can be very annoying Bluetooth goes in and you don’t really want it to happen.

They can be annoying with a lot of squeal I own a bird picture of his yell makes a high frequency squeal, which is very annoying. The Bluetooth can pop in when you don’t want to. Specially in a vehicle competes for the car and the hearing aids it’s very annoying at times just annoying squeals randomly for the money paid and told what they would do high-performance I just don’t agree battery life seems to be good. If you fully let it charge from the base unit and not while it’s plugged in made that mistake end the batteries were dead 3/4 of the way through the day which was rough when I really needed them would really like it if they were more discrete, the wire going from the base unit into the air can be seen and I’ve been asked by friends what’s that who didn’t know I wore hearing aids until they seen the wire they should be flesh color and to closer, fit to the ear tighter in to the ear lay flat also the piece that assists in holding the earpiece into the air canal has broke a couple times in the short time I’ve owned it. Yes, they replaced it free, but it was an inconvenience to have to go to Sam’s Club and get it done was told it was a common problem. Also when I got my hearing aids from Sam’s, I got the charging case to two hearing aids a few earwax tools, but did not receive the rest of the items as different size earbuds was not included. I thought they should be since I paid so much money.

L
Lucid Hearing
Les Record
Not the very good.

I get a lot of DSP artifacts. Music quality is poor. I have not been able to get a proper fit for my left ear despite multiple trips to the audiologist, but right ear fits OK (I am not new to aids and have not had a fit problem in that ear before). Bluetooth performance is terrible - frequently when streaming one ear drops out and I have to power cycle them both to get them sync'd up again. I'm thinking of turning them back in before my 90 day period is up.

e
Lucid Hearing
edward hancock
Why are these only $600 and I purchased the same ones at Sam's club and they cost me $1806.95?

I paid $1806.95 for same hearing aids at Sam's club by your company. Why did I have to pay so much more?

E
Lucid Hearing
Elizabeth Apple
Battery life stinks... otherwise great!

The rechargeable batteries don't last the 18 hours the advertise... I'm lucky to get 12-14 and that's if I use NO Bluetooth throughout the day... it's less if I use any Bluetooth. I had the batteries replaced so it wasn't that...

C
Lucid Hearing
Customer
Poor Fidelity

I have worn hearing aids for 15 years. I thought I would give these a try and am very disappointed. The service was good and the technician was good but the fidelity of the aid itself is in need of a lot of improvement. To make matters worse, they have a built in clipping feature where if the background sound is very high I totally shuts the aids down. A great feature for shooting or other loud environments but down right embarrassing for every day use. I finally had to go back to my old set for now. $4,700.00 wasted. I'll keep them for a backup in case I lose my old ones.

Would love to give these 5 Stars, but...

I wrote my first review some weeks back, but it doesn't show up. Anyway, I was going to give an update anyway. The hearing aids themselves are awesom. I'm hearing things I hadn't heard in years, and didn't realize they were gone. Like crickets! However the app leaves me a bit frustrated at times. They continue to drop off of bluetooth connection with my smartphone. I have discovered a few workarounds to reconnect, but they disconnect several times a day. I am required to turn off bluetooth and then reconnect quite often. The directional microphones don't do as well as I had hoped. Noisy environments are still noisy, and the sounds behind me are just as loud as those in front of me. Lucid Shape doesn't save the settings when restarting again in the morning, even after I hit "save." The settings go back to default. Stiil, all in all, I don't plan to return them. The advantages outweigh the frustrations.

A
Lucid Hearing
Andy Drefs
Great stuff!

For the price of these I thought they’d be at least worth a try. I am pleased to say that they really are great! Super small and easy to use and the sound is great. No unit is perfect and so it is noisy in a windy environment and chewing food sounds like thunder, but other than that they’ve been great. I would love to see Bluetooth added to them but that would of course hack up the cost. I also have a pair of in the ear hearing aids, from a leading brand, that were purchased through an audiologist and I don’t wear them since I can’t stand the sound. My Enlite’s (at probably 1/10th the cost!) are superior in my opinion. Highly recommend!

C
Lucid Hearing
Charlotte Cross
Mary, the technician

Mary was professional and attentive. She was very knowledgeable. She guided me through how to care for and use my hearing aids. I appreciate the time she spent with me.

C
Lucid Hearing
Cathy Detenber
Very hard to get thru to reschedule appointment

Can’t get thru ! Have had some issues with hearing !

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Lucid Hearing
Nicole Pedraza
Lucid Engage at Sams Club Hearing Center

Please go to your closest Sams Club and if you choose you can pay a $199 program fee where they will do everything for you and help you with anything you may need.

Would love to give these 5 Stars, but...

I received my Engage Rechargeable hearing aids over two weeks ago. I'd Love to give them 5 stars, but...The aids themselves work better than expected. I hear crickets again! I'm hearing things I didn't realize were gone for so long. But the app needs a great deal to be desired. Constantly unpairing from my android 13 system phone. It used to ask me to repair, then remove both batteries, and repair again. I've since found a workaround for this, but too long for this review. All said, the hearings aids are 5 star. The app, is about a 2 star. It just doesn't work as designed. I will keep the hearing aids, as, like I said, I've configured workarounds. If the app worked better, these units might be worth over $1000. A call to customer cupport only had a wait time of less than a minute, but fixed nothing.

C
Lucid Hearing
Colleen Davis
Very disappointed

How could I be so trusting and stupid to believe the garbage about these expensive hearing aids. Another senior scam.

F
Lucid Hearing
Frank Manzullo
Feedback

Way overpriced, $5,000! Sales rep pushed the overpriced aids and never presented the less costly ones. Constant feedback squealing, Sam's rep very little experience who's in the store one day a week. As a life-long Sam's customer this problem really cheapens the store.
One star.

Lucid Hearing Aids

Do NOT get these hearing aids. They are touted as amongst the best...Bull Butter. I put on Pandoria to listen to music. All is good.....then I slip my phone into my pants pocket...then I get mono sound either in my left ear or my right ear...then the app shuts down! My phone can't be more than 18" away from the "aids" to work properly, it also quits when I put the phone into my pants pocket. The same holds true when having a conversation on the phone! My bottom line is don't waste 3 to 5 thousand dollars on these hearing aids. They are marginally better (maybe) than OTC hearing aids. Bummer for me, hopefully not for you!!

C
Lucid Hearing
Colleen Davis
Very disappointed

what a mess, all I can do is listen to excuses as to why fifteen hundred hearing aids are my problem because I can only hear what is behind me. The speech receptors are in the wrong place. In order to hear I have to place the receptors in front of my ears. What a horrible mess.

J
Lucid Hearing
James Barlow
Bill

Bill was courteous and competent. We highly recommend him at the Wilmington, NC Sam's Club.

Had high expectations

Expected a better product for the price. These are double the price then my first pair and they are very uncomfortable to wear. They squeal a lot and its disruptive during class and clinics. Clearity isnt the greatest. Everything has more of an electronic undertone then my first pair by Costco. Might return them during the 90 day trial.

Dear Manager, I have an 88-year-old mother and had purchased her a hearing aid a few year ago at a local Chicago (Vernon Hills) Illinois Sam's Club. Now I have brought it back a few times over the years for service, cleaning, etc. and I always seem to be greeted (with a very big smile) every time by Caroline Do-His (In your Sam’s Club Vernon Hills location). I must say that she is the kindest, sweetest, most helpful and patient person that I have ever seen. Not just with my mom and other seniors, but with everybody both young and old alike. She is truly an amazing and wonderful person, and what you need is to have many, many more amazing and excellent employees such as Caroline. I’m truly grateful that I bought my mom’s hearing aid at Sam’s Club in Vernon, and I will continue to buy there, and to tell everybody I know where to go, and who to ask for. So I had to write this e-mail, just to say that you do have an employee that goes above and beyond on a daily basis and my hat’s off to her and to Sam’s Club. Thank you.
John S.
My grandkids admitted that I was making them crazy… asking them to repeat everything. Now I hear it all and I may go crazy. As the kids say, ‘LOL’!
Sandra- (California)
Can you hear me now?’ I certainly can hear ever so much better now that I have hearing aids. Once I met Aaron things began to improve. His testing and fitting were done in a very professional manner-friendly & competent. I am most grateful to a friend who recommended him because she was so satisfied. The follow-up service has been so easy & he has made small adjustments as needed. No big fuse or bother. Just call & stop in, no big delay while you might have at some other facility. Aaron gives first-class service! My life has become much more pleasant now that I can comfortably hear conversations and understand better the talking on TV. If in doubt, try it out!
Doris O.
I want to thank you two for helping me hear noises that I haven’t heard in years. I can hear crickets that I used to hear at night. I hear them now and it is so nice to hear things on t.v. that I usually don’t hear. I don’t have to ask people to repeat things anymore. I hear people in church now. It is a blessing. I feel like I am living again. Thank you both for your help!
Madeline D.
My grandkids admitted that I was making them crazy… asking them to repeat everything. Now I hear it all and I may go crazy. As the kids say, ‘LOL’!
Clarence- (Pennsylvania)
Little did I know that a visit to Sam’s Club would change my mother’s life. Actually, it had an impact on many family members and friends too. It was a change for the better. The Story: one day my 92-year-old mother told me she would like to look into getting hearing aids. That pleased me because Mom’s hearing loss was interfering with her ability to talk on the phone or enjoy family time at home. She was fading into the background at gatherings. Just that week I had seen an ad for ‘Free Hearing Testing’ at Sam’s. We made an appointment and had a delightful time as Helen worked with Mom. What a sweet and caring professional your Helen is! She was patient and kind to Mom. I have to tell you there were tears of joy as Mom tried the new hearing aids. She was suddenly able to hear and comprehend everything we said. Her life was changed and so was ours. We laughingly said, ‘Mom, we’ll have to stop talking behind your back!’ It’s that Good. One of my favorite incidents happened at breakfast one day. She said, ‘Whisper to me.’ I did and she heard. Thank you Helen! Thank you Sam’s. Our lives really were changed a couple of weeks ago!
Wayne B.
I had forgotten the beauty of music, the subtle sounds of nature. My world is alive again.
Gretchen- (Colorado)
This last Thursday, I purchased a set of Liberty hearing aids at the Sams Hearing Aid Center #6275 in Wichita, KS. I have never had hearing aids before. I just knew “it was time”. Chelsea G., Au.D., FAAA is the audiologist at that location. Her knowledge, ability to communicate, and doctor/patient skills are more than exceptionally good. SAMs/Liberty should consider themselves fortunate she chose to be in partnership with them. The hearing aids themselves are wonderful. Wish I had looked into getting them earlier. Thank you, Chelsea G. and SAMs Hearing Center #6275 for helping me understand how important it is NOT to ignore hearing loss of any kind. My advice to anyone interested is as follows: In order to prevent further permanent nerve damage, anyone having the slightest thought they might need help should immediately contact a qualified Liberty hearing aid professional.
One Very Satisfied Customer
The experience was actually fun. Your Specialist was knowledgeable and kind and when she put the aids on me – WOW! Who knew what I’d been missing!
Herb- (Wisconsin)
We had quit talking. Now we enjoy discussing the kids, news, even debating politics.
Juan- (Texas)

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